Kariera

Senior IT Support Engineer

11.03.2025
Kraków
APLIKUJ
  • O pracodawcy

    At Fun Crafters, we're not just another gaming company; we're a passionate community of gaming enthusiasts and innovators with over a decade of expertise in crafting engaging mobile games. With a mission to create unforgettable gaming experiences, we've carved our path in the gaming industry.

    Join us to unleash your creativity, shape the future of mobile gaming, and be part of a team where your ideas matter.

    Welcome to a world where fun knows no bounds!

  • What You'll Do:

    • Offer technical support to FunCrafters' employees directly from our office, addressing both hands-on and remote technical challenges.
    • Conduct root-cause analysis on technical issues across the systems you manage.
    • Handle the installation and configuration of software on employee workstations.
    • Oversee the management of software licenses.
    • Lead the evaluation and integration of new tools within the company to enhance business operations.
    • Develop and implement scripts, tools, and processes to prevent issues proactively, minimize manual tasks, and boost employee productivity.
    • Maintain high-security standards to protect company data and systems.
    • This position is done on-site from our offices

  • What We're Looking For:

    • Candidates with over 5 years of experience in IT Support, demonstrating a track record of effective problem-solving in a remote environment.
    • A position of independent nature – we are looking for someone who can effectively manage their time and tasks.
    • Strong interpersonal skills and the ability to deliver expert-level support for cloud-based and SaaS applications (e.g., Google Workspace, Slack, Atlassian products).
    • In-depth knowledge of data security and identity management best practices.
    • Excellent documentation skills and a passion for educating others.
    • Proficiency in English, at a B2 level or higher, is essential.


    Preferred Qualifications:

    • A foundational understanding of IT security regulations and standards, including ISO 27001.
    • Proven experience in coordinating teamwork, ensuring collaborative success

  • What We Offer:

    • Gaming Industry Entry: A chance to break into the gaming industry, no dress code, cool people, and a friendly atmosphere.
    • Flexible Contract Options: Choose between an employment contract or B2B.
    • Professional Development: Opportunities to attend industry conferences and trainings.
    • Team Events: Regular team and company-wide events.
    • Employee Benefits: Comprehensive social package including a multi-sport card, Lux-Med medical care, language classes, and a well-stocked kitchen with coffee, fruit, and popcorn.
    • Eco-Friendly Initiatives: We encourage eco-friendly commuting and even offer a stipend for biking to work.